Shipping & Returns

How to place an Order: When placing your first order, you will need to create an account with us. Simply select the 'My Account' tab on the top right hand corner of the store. You will be prompted to create an Account with a password and enter your postal details. This will be saved in your account for future orders.

Be sure to ask to receive our newsletter, as it includes special offers. Each time you shop with us log in using your username and password. You can save products to your shopping cart as long as you are logged in. Keeping a track of your orders can also be checked by logging into your account.

Searching for Products: We have all products listed under product type. You can also view products by category and manufacturer by using the drop down menu. The search function will help with specific themed products. All new products can be viewed by clicking the "What's new" on our homepage.

Orders and Payment: For your peace of mind the checkout of Flutterbuys Card Craft and Scrapbooking runs on a secure server. Payment must be made within 5 days of completion of proceeding through checkout. Orders not paid for within this time frame will be cancelled. Our system is set to cancel all unpaid for orders after 10 days. If funds are not received we will contact you and your order will be cancelled unless prior arrangements have been made. Payments can be made by Direct Deposit, Credit Cards (min $10 total invoice), PayPal or Money Order (subject to clearance). If you are paying by direct deposit, please allow up to 2-3 days for your funds to be credited to our account. If you are paying by Money Order please allow for your money order to arrive and funds cleared. We use PayPal for all credit card payments.
We do not accept personal cheques.    All prices are in Australian dollars and include GST.

Postage:
http://www1.auspost.com.au/pac/aus_parcel_select.asp 
We charge a flat $8.50 postage rate per order, excluding large or heavy items/orders. You will be contacted with the cost of postage for the larger or heavier orders.

Please note that we are not responsible for parcels lost or damaged by Australia Post.

Local Area Pickups: Local area pick up is also available from:
Asia Pacific Serviced Offices Ground Floor 215 Bell Street Preston VIC 3072
Monday - Friday, 9.00 am to 5.00 pm You will be emailed when your order is ready for collection.

International Orders  (Using PayPal): Our shopping Cart  accept international orders, however we will need to email you the exact international postage cost for your country. We are happy to provide you with a quotation for postage before you place an order please  email us with your order. PayPal will give you a current currency conversion when you finalise your order.

Packaging:
 We take all care to ensure that your order is packed carefully so it will not be damaged in transit.

Delivery Terms:
Orders will be downloaded three times a week and shipped by Australia Post twice a week on Wednesdays & Fridays. We aim to process your order in 2-3 days. If we are unable to process your order in this timeframe, we will contact you. You will be sent a confirmation email advising your order has been posted.

Out of Stock Items:
Our shopping cart is now quantity driven, other than occasional human error; all products shown are available and ready to be shipped. If you would like to purchase an item shown as out of stock, please email us and we will endeavor to obtain the product. We are happy to backorder products.

Image: We do our best to ensure all images and descriptions are as accurate as possible. Images may differ due to individual computer monitors.

Refunds and Exchanges: 
If you are not completely satisfied with your order, please contact us within 5 days of receiving your order. If products are not faulty they must be returned in their original packaging and condition. Return postage for such orders is at the customers' expense. Please ensure you contact us within 5 days of receiving your order and do not return products without contacting us first.  email

Thank you and happy shopping.

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